Frequently Asked Questions

🏁 Start Line — Placing an Order

How do I place an order on Pink Polar?
Simply browse our collection, select your favorite product and design, choose the right size, and click “Add to Cart.” Follow the checkout instructions to complete your purchase securely.

Do I need to create an account to place an order?
No, you can check out as a guest. But creating an account helps you track orders, save preferences, and enjoy faster checkouts next time.

Can I change or cancel my order after placing it?
If your order hasn’t entered production yet, we might be able to help. Please email us at support@pinkpolargp.com within a few hours of placing your order.

Do you ship internationally?
Yes! We ship worldwide. Wherever you’re cheering from — we’ve got you covered.

How long will my order take to arrive?
Our handling time is usually 2–4 business days. Delivery time varies by location:

  • US & Europe: 3–14 days

  • Rest of world: 7–20 days

How can I track my order?
Once shipped, you’ll receive a tracking link via email. If you don’t see it, check your spam folder or contact us.

Do you offer express shipping?
Currently, we offer standard shipping only — but we’re working on adding faster options in the future.

Are your products official F1 merchandise?
No. We do not sell official merchandise or imitate any brand, team, or athlete. All our designs are original fan art — made for fans, by fans.

How do I find the right size?
Check our size chart available on each product page.

What material do you use for apparels?
Our apparel is made using high-quality cotton and polyester blends for a soft, durable, and comfortable finish.

Can I return or exchange an item?
We do not offer returns or refunds for size issues, preference changes, or incorrect orders made by the buyer. All items are made to order — we encourage checking size and details before purchasing.

What if my product arrives damaged?
If your order arrives damaged or with a clear defect, we’ll send you a replacement. Just email us within 7 days with:

  • Photos showing the damage

  • Order number

  • Any other evidence if requested

Can I get a refund instead of a replacement?
No. In case of damage or defects, we provide replacements only, not refunds.

What payment methods do you accept?
We accept most major debit/credit cards, and PayPal. All payments are processed securely.

Is my payment information safe?
Absolutely. We use secure third-party gateways and never store your card details.

I have an issue that’s not listed here — what should I do?
We’re here to help. Email us at support@pinkpolargp.com and we’ll do our best to resolve it quickly.

Why should I shop at Pink Polar?
Because we love what you love. Our designs are unique, inspired by the energy and emotion of motorsports and hobbies, and made with quality materials and care. We’re a small business, and every order means the world to us.