Effective Date: 01 July 2025

This Privacy Policy explains how Pink Polar (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit www.pinpolargp.com (“Website”). We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union.

Who We Are

Data Controller: Pink Polar

Email: support@pinkpolargp.com

What Information We Collect

We may collect the following information:

• Identity Data – name, email address, phone number
• Contact Data – billing and shipping addresses
• Transaction Data – order history and payment details (via secure third-party processors)
• Technical Data – IP address, browser type, device type, cookies
• Marketing Data – your preferences for receiving marketing communications

Legal Basis for Processing (GDPR)

We only process your personal data when we have a lawful basis under Article 6 of the GDPR:

• Contractual necessity – to fulfill your orders and provide customer service
• Consent – for sending marketing emails and using non-essential cookies
• Legal obligation – to comply with tax or regulatory requirements
• Legitimate interests – to improve our services and prevent fraud (only when your rights are not overridden)

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Provide customer support
• Send service and order updates
• Improve our website and user experience
• Send marketing communications with your consent
• Comply with legal and regulatory requirements

Sharing Your Information

We may share data with trusted third-party providers, including:

• Payment processors (e.g., Stripe, Razorpay)
• Shipping and logistics companies
• Email marketing providers (e.g., Mailchimp)
• Analytics providers (e.g., Google Analytics)

All such providers are GDPR-compliant and only process data on our behalf under contractual agreements.

International Data Transfers

Your data may be transferred and stored outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Your Rights Under GDPR

If you are an EU resident, you have the following rights:

• Right to access – request a copy of the data we hold about you
• Right to rectification – request correction of inaccurate or incomplete data
• Right to erasure – request deletion of your personal data (subject to legal exceptions)
• Right to restrict processing – request limitation on how we use your data
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – object to processing based on legitimate interest or direct marketing
• Right to withdraw consent – at any time, where consent is the basis for processing

To exercise these rights, contact us at support@pinkpolar.com.

You also have the right to lodge a complaint with your local data protection authority.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience and analytics. Non-essential cookies are only used with your consent, shown via our cookie banner.

You can manage your cookie preferences through your browser settings or by using the banner tools provided when you first visit our site.

Marketing Communications

You will only receive marketing communications if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Data Security

We take appropriate technical and organizational security measures to protect your data. Despite these efforts, no system is 100% secure.

Children’s Privacy

We do not knowingly collect or process data from children under 16 years of age. If you believe we have collected data from a child, please contact us immediately.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of such third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date. Please review it regularly.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact:

Email: support@pinkpolargp.com